The contact centers market supplier intelligence is highly fragmented with a mix of IT service providers and core contact center companies....

Fragmented nature of the market along with competitive pricing might act as deterrents to new market entrants. ...

Since the core competency is that of contact center services, it makes sense for an operation as well as cost perspective to operate on an in-house engagement m...

There is a migration from an in-house contact center model to a cloud-based model with the introduction of automation and chatbots....

The contact centers market supplier intelligence is highly fragmented with a mix of IT service providers and core contact center companies....

The Contact Center Market consists of a fair mix of players whose core competency is contact centers as well as IT service providers with capabilities spanning ...

The U.S. occupies approximately one-third of the global contact center market with regions like California and Tampa being the contact center hubs....

Asia Pacific is the largest market for contact centers with the Philippines, India, China, Vietnam, and Singapore being the largest hubs for contact centers....